Definitions and key terms
To help explain things as clearly as possible in this Delivery, Return & Refund Policy, every time any of
these terms are referenced, are strictly
defined as:
• Company: when this policy mentions “Company” “we.” “us,” or “our” it refers to Vetaviana
Services, F/377A/139-9, Off
Bishops Rd, Kabulonga Square, Lusaka, Zambia that is responsible for your information under
this Return & Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the Service to
manage the relationships with your
consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device
that can be used to visit and use
the services.
• Service: refers to the service provided by Vetaviana Services as described in the relative terms
(if available) and on this
platform.
• Website: Vetaviana Services’s site, which can be accessed via this URL:
You: a person or entity that is registered with Vetaviana Services to use the Services.
Return & Refund Policy
Thanks for shopping at Vetaviana Services. We appreciate the fact that you like to buy the stuff
we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products. As with any shopping experience, there are terms and conditions that apply to transactions at Vetaviana Services. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Vetaviana Services, you agree to the terms set forth below along with Vetaviana Services’s Privacy Policy. If there’s something wrong with the product you bought, or if you are not happy with it, you have () to issue a refund and return your item. If you would like to return a product, the only way would be if you follow the next guidelines: The package needs to come back with the original receipt of the purchase.
Refunds
We at Vetaviana Services commit ourselves to serving our customers with the best products.
Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refundedonce our team confirms your request. We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Vetaviana Services is not liable for damages that are caused to the items during transit or transportation. We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your Money.
Shipping
Vetaviana Services is not responsible for return shipping costs. Every shipping has to be paid by
the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, Vetaviana Services may
have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. Vetaviana Services reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when Vetaviana Services confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, Vetaviana Services will cancel the order and refund your purchase price in full.
Your Consent
By using our platform, registering an account, or making a purchase, you hereby consent to our
Return & Refund Policy and agree to
its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect
our Service and policies. Unless
otherwise required by law, those changes will be prominently posted here. Then, if you continue
to use the Service, you will be bound
by the updated Return & Refund Policy. If you do not want to agree to this or any updated
Return & Refund Policy, you can delete
your account.
Contact Us
If, for any reason, You are not completely satisfied with any good or service that we provide,
don’t hesitate to contact us and we will
discuss any of the issues you are going through with our product.